American Airlines: Should I stay or should I go?
After filling out a good 20-30 fields of information on the American Airlines site, looking things up on the calendar and making all sorts of little decisions, I’m faced with this set of buttons. And the one I’m supposed to click is red, which at a rapid glance screams “Whoa, stop, start over, cancel!” And the one that clears out all of your information and makes you go and look it up and type it in all over again? That’s the friendly little grey button there to the left.
Grrr.