I think Eliza is working for Comcast now

Just tried to have a conversation with Comcast, but I’m 99% sure the first entire screenful of ‘conversation’ was actually with a bot (cf: Eliza on Wikipedia), or just a guy who’s really really good at following the customer service script.

And, by the way, what the hell does “thank you for being so thorough with your concern” mean, anyway? Another awful example of CorporateSpeak™